Returns & 60-Day Money-Back Guarantee

We want you to be happy with your order. If a product isn’t right for you, our 60-day money-back guarantee means you can return it for a full refund, store credit or an exchange.

60-day money-back guarantee

We are confident in our products, so we give you time to see if they suit your routine. If not, you have 60 days from the date of purchase to return them.

• Try the product for at least 3 weeks before returning it.
• Post the return within 60 days of your purchase date.
• Tell us the reason for the return.

How to return an item

1. Email us at maltasupport@drhempme.com for a Return Merchandise Authorisation (RMA) number and the return address.
2. Pack the item securely, in its original packaging if possible, with your proof of purchase.
3. Post it to the address we give you. Return postage is paid by you, and we recommend a tracked service.

Refunds

Once your return arrives, please allow at least 3 days for us to process it. We will email you when it is done. A refund can take 1 to 2 billing cycles to appear on your card statement, depending on your card provider.

Questions

Email maltasupport@drhempme.com or message us on WhatsApp on +353 83 094 0183. Delivery details are on our delivery page.

Last updated: 24 October 2026.